Return Policy

At Hoortease, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns & Exchanges:

• You may request a return or exchange within 30 days of receiving your order.
• Items must be unused, unopened, and in their original packaging to qualify for a return or exchange.
• To initiate a return or exchange, please contact our customer service team at:
  📧 Email: service@hoortease.com
  📞 Phone: +1 3213576009

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.

Non-Returnable Items:

• Opened or used products
• Gift cards
• Items purchased from third-party sellers

Shipping Costs:

• Original shipping fees are non-refundable.
• Customers are responsible for return shipping costs unless the item is defective or damaged during shipping.

Damaged or Defective Items:

• If you receive a defective or damaged item, please contact us immediately. We will provide a replacement or full refund.

Thank you for shopping with Hoortease. We are committed to making your experience safe, smooth, and satisfying.